Support & Training

We’ve designed 6clicks to be as simple and intuitive as possible for you. But if you hit a snag, never fear, the support team is here! They are obsessed with making 6clicks work for you, not the other way around.

Check out these support plans below and we hope to chat to you soon!

Contact 6clicks Support

via email or phone...

Support Plans

stakeholders

Professional

Technical Support

Standard Business Hours (9-5)

24-hour Initial Response Time

Email Support

24-hour Initial Response Time

Training & Consulting

Knowledge Base

In-app Tutorials

Video Training

1 x 1-hour session

assess-suppliers

Enterprise

Technical Support

Extended Business Hours (8-9)

4-hour Initial Response Time

Email Support

Phone Support

Video Support

24-hour Initial Response Time

Training & Consulting

Knowledge Base

In-app Tutorials

Video Training

2 x 1-hour sessions

In-Person Training

1 x 1-hour session

plans-and-pricing

Service Provider

Technical Support

Extended Business Hours (8-9)

4-hour Initial Response Time

Email Support

Phone Support

Video Support

24-hour Initial Response Time

Training & Consulting

Knowledge Base

In-app Tutorials

Video Training

2 x 1-hour sessions

In-Person Training

1 x 1-hour session

Meeting Your Bespoke Requirements

Offering teams the support they need to succeed with 6clicks

Extended Support

6clicks can further extend support hours and channels for additional fees.

For more details on extended support hours and channels, please contact us at [email protected] or call 1800 6CLICKS.

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Additional Training & Consulting

Further training, consulting and configuration of the 6clicks platform are available for additional fees.

For more details on additional training & consulting, please contact us at [email protected] or call 1800 6CLICKS.

Trusted Service Provider Network

6clicks has partners with Service Providers to support customers in meeting their risk and compliance obligations in cybersecurity, modern slavery, privacy and much more.

If you require support in meeting your risk and compliance obligations, please reach out to us and we will connect you with the appropriate Service Provider to meet your needs.

For more details on our trusted service provider network, please contact us at [email protected] or call 1800 6CLICKS.

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Our Support Promise

meeting

Relationships built on transparency

client-management

Prioritised security

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Proactive approach to support and feedback

Have other questions? Get in touch with us.